Management & Marketing

Project Week: GovTech Innovation Lab: Escape the Bureaucratic Jungle

MGT0014803 ECTSGermanwinter semesterMaster30 contact h

Content

•Einführung in GovTech & digitale Verwaltung •Design Thinking Prozess: Verstehen, Beobachten, Problemdefinition, Ideenfindung, Prototyping, Testen •Entwicklung und Validierung nutzerzentrierter GovTech-Lösungen •Experteninputs aus Verwaltung, Startup-Szene, Politik •Finale Präsentation vor Jury

Learning outcomes

Die Teilnehmenden ... •identifizieren relevante Herausforderungen im öffentlichen Sektor, •entwickeln innovationsorientierte Lösungsideen, •wenden Design Thinking methodisch an, •bauen funktionale Prototypen für GovTech-Produkte, •reflektieren gesellschaftliche, technische und rechtliche Aspekte, •präsentieren und verteidigen ihre Ideen überzeugend.

Examination

Einzelleistung (40%): •Slidedeck & Präsentation (während des Semester):Erstellung basiernd auf Source Package (max. 10 Slides PPT) Gruppenleistung (60%): •Abschlusspräsentation (5 Minuten pro Student inkl. Q&A) •Poster Erstellung (visuelle Zusammenfassung von Problem, Zielgruppe, Lösungsidee, Strategie)

Prerequisites

Keine spezifischen fachlichen Voraussetzungen; Offenheit für interdisziplinäres Arbeiten empfohlen.

Teaching & learning methods

•Design Thinking •Peer-Feedback & Mentoring •Experteninterviews •User-Zentrierung & Feldrecherche •Iterative Prototypentwicklung •Pitch Training & visuelle Kommunikation (Poster, Demo)
Media & reading list
•Präsentationen (PPT) •Poster •Klick-Dummys, Skizzen, Prototypen •Interviews •Literaturquellen & Fallstudien Al-Hujran, O., Al-Debei, M. M., Chatfield, A., & Migdadi, M. (2015). The imperative of influencing citizen attitude toward e-government adoption and use. Computers in Human Behavior, 53, 189– 203. https://doi.org/10.1016/j.chb.2015.06.025 Aswar, K., Ermawati, Juliyanto, W., Andreas, & Wiguna, M. (2022). Adoption of e-government by Indonesian state universities: An application of Technology Acceptance Model. Problems and Perspectives in Management, 20(1), 396–406. https://doi.org/10.21511/ppm.20(1).2022.32 Bélanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The Journal of Strategic Information Systems, 17(2), 165–176. https://doi.org/10.1016/j.jsis.2007.12.002 Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001 Bharosa, N. (2022). The rise of GovTech: Trojan horse or blessing in disguise? A research agenda. Government Information Quarterly, 39(3), 101692. https://doi.org/10.1016/j.giq.2022.101692 Cordella, A., & Tempini, N. (2015). E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery. Government Information Quarterly, 32(3), 279– 286. https://doi.org/10.1016/j.giq.2015.03.005 Espinosa, V. I., & and Pino, A. (2025). E-Government as a Development Strategy: The Case of Estonia. International Journal of Public Administration, 48(2), 86–99. https:// doi.org/10.1080/01900692.2024.2316128 Gupta, P., Hooda, A., Jeyaraj, A., Seddon, J. J. M., & Dwivedi, Y. K. (2024). Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis. Information Systems Frontiers. https://doi.org/10.1007/s10796-024-10497-8 Hoekstra, M., Van Veenstra, A. F., & Bharosa, N. (2023). Success Factors and Barriers of GovTech Ecosystems: A case study of GovTech ecosystems in the Netherlands and Lithuania. Proceedings of the 24th Annual International Conference on Digital Government Research, 280–288. https:// doi.org/10.1145/3598469.3598500 Kassen, M. (2022). Blockchain and e-government innovation: Automation of public information processes. Information Systems, 103, 101862. https://doi.org/10.1016/j.is.2021.101862 Persson, A., & Goldkuhl, G. (2010). Government Value Paradigms—Bureaucracy, New Public Management, and E-Government. Communications of the Association for Information Systems, 27(1). https://doi.org/10.17705/1CAIS.02704 Sharma, P. N., Morgeson, F. V., Mithas, S., & Aljazzaf, S. (2018). An empirical and comparative analysis of E-government performance measurement models: Model selection via explanation, prediction, and parsimony. Government Information Quarterly, 35(4), 515–535. https:// doi.org/10.1016/j.giq.2018.07.003 The Global Public Impact of GovTech: A $9.8 Trillion Opportunity 2025. (n.d.). World Economic Forum. Retrieved February 23, 2025, from https://www.weforum.org/publications/the-global-public- impact-of-govtech/

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